Privacy Matters

At Luau (“Luau Group” Ltd (“The Company”, “We”, Our”), UIC 203294349, with registered office in Bulgaria, Varna, 9005, Residential area “Chaika”, blk. 203, ent. B, fl. 9, studio 1), we strive to deliver outstanding products, services, and experiences around the world. We value your business and, more importantly, your privacy. By using our website, you consent to our use of your data under this “Privacy Notice”. This “Privacy Notice” is meant to help you understand what data we collect, why and how we process it. Our “Privacy Notice” applies to any visitor to our site, so please read it carefully. Please be advised about our “Cookie Policy” and read it carefully to better understand why we use cookies.

Our Privacy Principles

  1. We are deeply committed to creating a safe and secure online environment for you.
  2. We do not sell your personal information to third parties.
  3. We strive to provide you with access to and control over the information you give us, and we take the protection of your information very seriously.
  4. We do not display advertising on LuauSoft. Our mission is to help you accurately and effectively maintain your business online, not to sell you products.


Luau Group Ltd. can modify this Privacy Notice, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. You acknowledge that your continued use of our website after we publish or send a notice about our changes to this “Privacy Notice” means that the collection, use and sharing of your personal data is subject to the updated “Privacy Notice”.

Information You Provide to Us

We collect information from you when you fill out our contact form. When contacting us via our website contact form, you may be asked to enter your: name, email address, phone number and any other
information you share with us in your message or files attached. You may, however, visit our site
without providing any information. We need the information to communicate with clients – when receiving questions or to overcome technical problems. We cannot answer your question if you don’t provide that information.

If you apply for job with us, we will ask you to provide: name, phone number and any other information included in your CV such as: education, qualifications, experience, languages spoken etc. We process this information to choose the best candidates for our team. Providing your personal data is voluntary, but if you do not provide us with at least your education, previous experience and contact information, your application will not be considered.

We process personal data to   manage the contracts in which we participate, such as:

  • for the individuals representing legal entities: names, address and contact numbers, e-mail, position, authorization data (only for proxies), etc.
  • for the employees of our clients with whom the interaction takes place: names, position, e-mail, contact phone.
  • for sole traders – name, unique identification code, registered office and address of management, data for registration under the Value Added Tax Act.

The basis for the processing of this information is to guarantee our legitimate interests, which consist in achieving the stated goals and the fulfillment of legal obligations provided for in the legislation of the Republic of Bulgaria.

Information We Collect

Luau Group Ltd. values you as a customer and respects your privacy. Our goal is to make sure your visits to our website are efficient, informative and secure.

When you visit our website, we register in the so-called log files the following data: IP address; date and time of the visit and other technical information. Collected data is stored on our servers for a limited time. We process this information to ensure a connection to the website; to analyze the security of the system to prevent errors in the operation of the site and for other administrative purposes. The basis for the processing of this information is to guarantee our legitimate interests, which consist in achieving the stated goals.


As further described in our “Cookie Policy”, we collect and store certain information in server logs by using cookies. That way we are able to ensure everyone who uses our website has the best possible experience. Cookies also help us keep your account safe. Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Other User Information

Our Services are dynamic and we often introduce new features, which may require to collect new data. If we gather materially different personal data or materially change how we use your data, we will notify you and may also modify this “Privacy Notice”.

How We Use Your Data

Service Quality. We use information collected from cookies and other technologies to improve your user experience. For more information see our “Cookie Policy”. We use all information we collect and possess to protect and ensure security for our website and its users.

We use third party services (such as Google Analytics) to analyse our website visitors’ behavior. Data collected is used to improve our website, products/services, marketing, customer relationships and experiences. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. Read more in our Cookie Policy.

We will ask for your consent before using information for a purpose other than those that are mentioned in this “Privacy Notice”.

How We Share Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  

Service Providers

We use others to help us provide our Services (e.g. maintenance, audit аnd development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes. As our processors, they are obligated to provide a high level of security, and we control the processing activities they perform.

For legal reasons

We will share personal information with companies, organizations or individuals outside of Luau Group Ltd. if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request
  • detect, prevent, or otherwise address fraud, security or technical issues
  • protect against harm to the rights, property or safety of Luau Group Ltd., our users or the public as required or permitted by law.

Security Information

All sensitive information you supply (name, email, short message) is transmitted via 128-Bit Secure Socket Layer (SSL) technology and then encrypted to be only accessed as stated above. Luau Group Ltd. processes personal information on our servers located here in Bulgaria. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no absolute guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Retention periods

We retain personal data only for as long as is necessary to achieve the purposes for which they were collected or as provided by law. Retention periods depend on the type of specific information. According to the requirements of the legislation, the data on our commercial activity are kept for a maximum period of 10 years.

Please contact us if you are interested in the retention period for a specific type of information.

Your rights

When processing personal data in relation to our commercial activity, Luau Group Ltd. conscientiously applies the statutory rules for exercising the rights of data subjects. As a data subject, you have the right to request: 

  • to be provided with access to your personal data, while respecting the rights of third parties;
  • the removal of inaccurate personal data (including the right to fill in incomplete personal data);
  • the deletion of personal data. Applicable only in the following cases:
    – the personal data are no longer necessary for the purposes for which they were processed;
    – you have withdrawn your consent and there is no other reason for their processing;
    – you object to processing based on our legitimate interests and we cannot prove that our interests take precedence over your rights;
    – the personal data have been processed illegally;
    – deletion is necessary to comply with a legal obligation under Union law or the law of a Member State that applies to the data controller.
  • the limitation of the processing of personal data only to storage when:
    – the accuracy of the personal data is disputed;
    – the processing is illegal, but you object to the deletion of the personal data;
    – we no longer require the personal data, but you still need it to create, exercise or defend a legal claim;
  • the withdrawal of your consent at any time;
  • the implementation of your right of portability – for data that are processed on the basis of a contract or consent, when their processing is performed in an automated manner.

You have the right to object to the processing of data based on our legitimate interests, at any time and on grounds related to your specific situation. We will suspend the processing of personal data unless we demonstrate that there are compelling legal grounds for the processing that take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or protection of legal claims.

If you have any questions or concerns regarding the processing of your personal data or wish to exercise any of your rights, please contact us at the following e-mail address:

In your request, you should provide your names in order to identify yourself as the data subject. Indicate what your request is. Provide the address for correspondence with you (physical address, e-mail address), according to the preferred form of communication. 

In order to process your request, we need to identify you. That is why you need to send us your request via the e-mail with which you are registered on our platform or through which we have already communicated (eg when communicating via the contact form). If you use an e-mail other than the one you have already provided, please sign the request form or email with a qualified e-signature. 

If necessary, at our discretion, we may request additional identification data as well as an identity document. We will inform you of the reasons that require the provision of additional information.

If you believe that the processing of personal data is illegal or violates your rights, you may file a complaint to the Commission for Personal Data Protection, address: : Sofia 1592, Blvd. “Prof. Tsvetan Lazarov ”№ 2, with e-mail address: or to the competent court.

Contact Us

If you have comments, questions, or concerns about this “Privacy Notice” or about Luau Group’s collection, use, or disclosure of your personal information, or if you would like to make a request to review or update your personal information, please contact us using one of the following methods:


Mailing Address

Luau Group Ltd.

Attention: Privacy Officer

Residential area “Chaika”, blk. 203, ent. B, fl. 9, studio 1,

Varna 9005,